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FlashZebra.com FlashZebra.com

ORDERING & SHIPPING FAQ:

Click on a question to jump to the answer:

How does FlashZebra.Com accept payments?

How fast will FlashZebra.Com ship my order?

Domestic (within the United States) shipping:
   What domestic shipping options are available?
   What is "Standard Shipping"?
   What is "Priority Shipping"?
   Do you offer Delivery Confirmation or Tracking for U.S. packages?

International Shipping:
   What are your International Shipping options?
   What countries are covered?

How does FlashZebra.Com accept payments?

PayPal administers the FlashZebra.Com shopping cart.  You do not need a PayPal account to order.  You can order using any major credit card or debit card, a PayPal account, or by using an "e-check".

FlashZebra.Com receives your payment immediately if you use a credit card, debit card or a PayPal account, and FlashZebra.Com typically ships your items within one business day.  If the "e-check" option is used, FlashZebra.com will not send the shipment until the e-check clears — this typically takes 4 to 6 business days.

FlashZebra.Com has no access to your credit card numbers or other financial information, all of which PayPal holds securely.  You place the order, and then PayPal notifies FlashZebra.Com with a list of your ordered items and your shipping address, and credits the FlashZebra.Com account with your payment.

How fast will FlashZebra.Com ship my order?

FlashZebra.Com Inc. ships orders on Monday, Wednesday, and Friday.  There are no employees in the warehouse on Tuesday, Thursday, or Saturday.  USPS Holidays may temporally alter this schedule.

Domestic (within the United States) shipping:

What domestic shipping options are available?

FlashZebra.com uses the United States Postal Service (USPS), originating from Northern Kentucky in the United States.  Two shipping options are available, "Standard" and "Priority".  Many of the FlashZebra.Com items are relatively lightweight and Standard Shipping is often the best value.  However, when the weight exceeds a few ounces you may also want to check out the "Priority" option, as then the difference in cost between "Standard" and "Priority" shipping may be insignificant.  The FlashZebra.Com shopping cart allows you to select either shipping option to see the cost before you actually order.

What is "Standard Shipping"?

FlashZebra.Com uses the United States Postal Service (USPS) "First Class" for shipping packages that are 13 ounces or less.  FlashZebra.Com uses USPS "Parcel Post" for packages that weigh more than 13 ounces.  (The USPS has a 13-ounce limit on First Class.)

First Class delivery times are typically less than 8 business days, often much faster, but on occasion longer than 8 days.  The USPS does not guarantee any delivery time for First Class.

USPS "Parcel Post" delivery times are typically less than 10 business days, often much faster, but on occasion longer than 10 days.  The USPS does not guarantee any delivery time for Parcel Post.

What is "Priority Shipping"?

The USPS quotes an "average" shipping time of 2 to 3 days for Priority shipping, and in almost all cases they meet this goal.  However, note that they do not guarantee any delivery time.  Check out the cost of both shipping options before committing to your final purchase.

Do you offer Delivery Confirmation or Tracking for U.S. packages?

A USPS "Delivery Confirmation" is included with each domestic shipment.  An e-mail will notify you of the delivery confirmation number.  Note that the USPS Delivery Confirmation system makes a log entry when the shipping label is created, and not when the package is delivered to the post office. FlashZebra.Com will send a separate e-mail informing you of the day your package was shipped.

The USPS delivery confirmation system does not track the intermediate status of your package.  The USPS does make a log entry when your package has been delivered.

International Shipping:

What are your International Shipping options?

FlashZebra.Com uses the United States Postal Service (USPS) "First Class International" for all international shipping.  There is a package weight limit of 4 pounds.  First Class International is basic airmail service and there is no tracking capability.  Shipping times are typically less than two weeks, often much faster, but on occasion slower.  There is no shipping time guarantee.  FlashZebra.Com will send an e-mail informing you of the day your package was shipped.

Most delays are due to customs, which FlashZebra.Com has no control over.

The customs forms will be correctly marked with the actual value of the shipment.  FlashZebra.Com cannot mark your items on customs forms as gifts.

What countries are covered?

If your package is going to one of the countries listed below, the PayPal shopping cart will automatically add the correct shipping and handling costs.  FlashZebra.Com will consider shipping to other countries, but a special shipping quote must be prepared before you actually make your FlashZebra.Com order.  Contact sales@flashzebra.com for these special shipping quotes.

List of countries FlashZebra.Com currently ships to with automatic shipping and handling charges:
American Samoa
Andorra
Australia
Austria
Bahrain
Belgium
Bermuda
Bosnia and Herzegovina
British Virgin Islands
Brunei
Bulgaria
Canada
Cape Verde
Croatia
Czech Republic
Denmark
Estonia
Falkland Islands
Faroe Islands
Finland
France
Germany
Gibraltar
Greece
Greenland
Guam
Guernsey
Hong Kong
Hungary
Iceland
Ireland
Isle of Man
Japan
Jersey
Kuwait
Latvia
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Malta
Monaco
Montenegro
Netherlands
New Zealand
Northern Mariana Islands
Norway
Poland
Portugal
Qatar
Reunion
Romania
Saint Helena
Saudi Arabia
Serbia
Singapore
Slovakia
Slovenia
South Africa
South Korea
Spain
Sweden
Switzerland
Taiwan
United Arab Emirates
United Kingdom